Collecting Personal Information
We collect information about you when you make a purchase in one of our stores or online. This information may include your name, pet’s name, mailing and billing address, zip code, phone number, and/or email address. We may also ask for this information if you choose to participate in a survey, sweepstakes, contest, promotion or giveaway. We consider information that personally identifies you, such as your name, email address or billing information, and other data that is linked to such information, to be personal information.
With sales transactions, we may collect payment information including credit/debit card information, gift card and merchandise credit numbers, and/or checking account information. When you make a purchase online or in-store, we collect transactional information related to your purchase (i.e., what you bought, the price you paid, the payment method you used, and if the product was on sale).
We also collect some personal information when you use other features of the Site. We collect your email address if you sign up for our email list.
Browsing Our Website
When you are using our Site, we log your IP address (a number that identifies your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. For example, IP addresses help us determine the percentage of people coming from various online gateways, such as Google or Yahoo!. This information is collected in aggregate. It is also linked to your personal information if you provide your personal information to Loyal Biscuit Co.
You can browse our Site and read our editorial content without providing any personal information. However, you must provide personal information in order to make a purchase.
How We May Use Your Information
In order to serve you better, we may combine the information you provide us and the information we have from your purchases online and in our stores. We may also utilize information that is publicly available. This information, in total, is used to improve your overall experience with our company. Here are the ways we may use information about you in order to enhance your shopping experience at Loyal Biscuit Co.:
- To complete your purchases. We use information about your transactions, including personal information you have provided, in order to process payments you have made and deliver products you have ordered. In doing so, we may transmit payment information to third parties, such as banks, credit card companies or payment clearance services. We may also provide shipping information to third parties in order to permit them to deliver products to you.
Sharing Your Information and Third-party Partnerships
Disclosure of Your Personal Information
Security of Our Site
Loyal Biscuit Co. maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of multi-level security systems to control access to our systems and the data that we house. Our enterprise security operations center maintains real-time monitoring for information system vulnerabilities and unauthorized access attempts into our internal systems. We also maintain physical security for our facilities and limit access to certain critical areas of our business.
Acceptance of Terms
If there are material changes in the way we will use or share personal information about you, and if you have provided us with your email address, we will provide email notification to you with an opportunity to opt-out of these changes.
Children and Privacy
The Loyal Biscuit Co. site is not directed to children under the age of 13 years. We will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. By using the site, you represent and warrant that you are at least 13 years old. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information.
If you need any other information, please submit your requests or questions to Loyal Biscuit Co, ATTN: Heidi Neal, 442 Main St., Rockland, ME 04841 or email us at Heidi@loyalbiscuit.com. Please allow 30 days for a response.
You can check shipping rates on our site without adding any personal information or placing an order. Simply shop our site, selecting items and quantities, adding those items to the shopping cart by clicking the button “add to cart.” On the next page you will see a box marked “Enter zip code to calculate shipping.” Add your zip code and update the cart. Shipping charges will now appear. You can then make changes to the shopping cart, changing quantities of any item or deleting things to see what impact that has on shipping. All orders are shipped via UPS. Once shipped, you will receive tracking information via UPS Quantum View Notify. Please be sure to adjust your email settings or spam filter so that you are able to receive this important email.