Part-Time Seasonal Customer Focused Nutrition Specialist

Reports To: Store Manager and General Manager 

Location: Bath Loyal Biscuit Co. 

FLSA Status: Hourly / 10-16 hours per week. Includes most weekends.

Summary: Provides excellent customer service and performs sales. Assists in maintaining appearance of our store. Interacts with our customers. Follows all policies and procedures.

Minimum Qualifications:

  • High school diploma or GED

  • Specialty retail experience preferred, but not required

  • Strong oral and written communication skills

  • Knowledge of pet care and products is a plus

Knowledge and Skills:

  • Ability to provide an outstanding and unique customer experience while demonstrating an eagerness to inform customers on products and services

  • Ability to multi-task

  • Ability to work independently and collaboratively with others to achieve overall goals and objectives

  • Ability to complete daily sales transactions with accuracy and integrity

  • Strong computer skills

  • Ability to use a PC and cloud-based POS system and accessories is required

Essential Responsibilities:

  • Arrive on time and working scheduled hours; available to work evening and weekend hours.

  • Provide outstanding customer service by being aware of customer needs, answering the phone in a professional manner, being friendly to customers and their pets, demonstrating appropriate behavior around customers and their pets, assisting customers carrying heavier items to their vehicle and loading it into their vehicles

  • Demonstrate a willingness and ability to learn about pet nutrition and behavior and communicating this information effectively to customers, both in the store and on the phone

  • Perform sales including assisting customers on the floor, ringing up sales, and assisting customers with carrying purchases to their vehicle

  • Assist customers over the phone and recording special request/orders

  • Perform duties related to inventory, including receiving items to be sold in the store, tagging of inventory including pricing; restocking and maintenance of inventory; preparing, counting, reconciling and overseeing of inventory

  • Perform store opening and closing procedures

  • Preform daily cleaning duties

  • Arrange and place merchandise on the shelves according to stated store procedures

  • Keep the store neat and clean during store hours, including ensuring immediate clean-up of any accidents from a customer's pet

  • Follow all store procedures related to using the POS for sales, inventory, receiving payments, counting back change, and providing receipts to customers

  • Notifying the General Manager or Store Manager immediately of any emergency situation

  • Handle all aspects of the Self-Serve Dog Wash

Additional Responsibilities:

  • Keep the stockroom spaces organized and clean

  • Keep the store entrance area clear, including shoveling snow from the sidewalk when necessary

  • Communicate customer's comments and suggestions to the General Manager

  • Proactively think about ways to improve the store for the community and your own job satisfaction and communicating those suggestions to the Store Manager or General Manager in a professional manner

  • Additional responsibilities as assigned by the General Manager or Store Manager

Physical Requirements:

  • Ability to lift, carry and otherwise move up to 50 pounds repeatedly on a regular basis

  • Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day

  • Ability to utilize computer equipment, cash register, and telephone to complete daily work responsibilities

Equal Opportunity Employment: Loyal Biscuit Co. is committed to Equal Employment Opportunity. It is our policy to encourage and support equal employment opportunity for all associates and applicants without regard to gender, age, race, color, creed, religion, national origin, ancestry, citizenship, sexual preference or orientation, gender identity, spousal affiliation, marital status, military/veteran status, handicap or disability, or membership in any other protected group.

Americans with Disabilities Act: Applicants as well as employees who are, or become, disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities: The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the position. Loyal Biscuit Co. may change the specific job duties with or without prior notice based on the needs of the organization.

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