It's All About... Healthy Pets!

The Loyal Biscuit Co. is a Maine-based, family owned, award winning pet supply store!


We have been very fortunate to be recognized with the following awards:

  • Stellar Staff 2019 - Pet Product News International

  • Coolest Store in America 2018 - Pets+ the Better Business Magazine

  • Maine Retailer of the Year 2017 - Retail Association of Maine

  • Retailer of the Year, Community & Pet Parent Award 2016-2017 - Pet Product News International 

  • Retailer of the Year 2015 - PetBusiness Monthly Magazine 

  • Maine Small Business of the Year 2015 - Small Business Administration

  • Small Business of the Year 2015 - Penobscot Bay Chamber of Commerce

  • Retailer of the Year 2014- PetAge Magazine

  • Retailer of the Year, Outstanding Community Outreach 2014-2015 - Pet Product News International

  • Retailer of the Year, Outstanding Growth 2013-2014 - Pet Product News International

  • Central Maine Best of the Best 2017, 2018, 2019, 2021 - Morning Sentinel 

  • Kennebec County Best of the Best 2020 - Kennebec Journal

  • Knox County Best of the Best 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 - VillageSoup/Courier Publications

  • Waldo County Best of the Best 2013, 2014, 2015 2016, 2017, 2018, 2019, 2020 - VillageSoup/Republican Journal

  • Best Maine Pet Store, 2010, 2011, 2012, 2020 - Downeast Dog News

  • Top 12 Retailer of the Year Honorable Mention 2012-2013 - Pet Product News International

Purchased January 19, 2010, by Heidi Vanorse Neal and Joel Neal, the Loyal Biscuit Co. is an independent dog and cat supply boutique with seven great Maine locations—Downtown Rockland; Route 1 on the Camden-Rockport line; Reny’s Plaza, Belfast; Main St. Waterville; Hannaford Plaza in Brewer; Water St. Hallowell and our newest location, Front St. in Bath! We are your destination for the best in healthy, holistic, all-natural food and treats, the best in toys, collars, leashes, beds, and more with over 4,000 hand selected items in our stores, plus we have access to over 25,000 more products we can special order!


We love dogs and cats, and our pets mean the world to us, so we understand how much your pets mean to you! Fenway, Chuck, George, Piper and Kevin (our dogs) and Meredith (our cat) are our inspiration when choosing new products and deciding what to carry. There isn’t anything in the store that we wouldn’t give to our crew!

We are educating ourselves and our team everyday on nutrition, treats, toys, and more to help you provide the best for your dogs and cats. We are always open to suggestions on new food and products and how to improve our Self-Serve Dog Wash in order to serve you better. We are here to provide the absolute best for your four-legged friends!

Heidi & Joel

Our Team

The Loyal Biscuit Co. has a fantastic team to help you find the right diet, treats, toys and more for your pets!




Joel & Piper.jpg





Inventory & Technology Manager



Training Manager



Marketing Manager &

Events Coordinator


Bath Store Manager


Operations Manager



Belfast Store Manager



Brewer Store Manager



Rockland Store Manager



Camden-Rockport Store Manager


Rockland Store

Assistant Manager


Hallowell Store Manager



Waterville Store Manager

Our Team Members!

Amanda B. - Camden/Rockport

              & Rockland

Amy - Bath


Ashlee - Camden/Rockport

Autumn - Rockland

Barbara - Belfast


Ben - Belfast             

Courtney - Brewer

Danielle - Brewer

Dave - Rockland

Emily - Waterville

Emma - Rockland

Kim - Camden/Rockport

Kinley - Belfast & Brewer

Lara - Bath


Lauren - Camden/Rockport

Madyson - Waterville

Mariah - Waterville

Maya - Belfast

Nicholas - Rockland

Norrie - Camden/Rockport

         & Rockland


Pamela - Belfast

Rachel - Hallowell

Tracy - Belfast

Interested in joining our pack?

We're always looking to expand our team. For a complete list of current job openings, or if you believe you would make an excellent addition to our pack, click here, to fill out an application!

Shop from the comfort of home, and pick-up in store when it's convenient for you!