Loyal Biscuit Co. Privacy Policy


The Loyal Biscuit Co. prides itself on providing exceptional customer service. We value the trust you place in the Loyal Biscuit Co. and we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it. Therefore, we are happy to share the details regarding our Privacy Policy.

This Privacy Policy applies to information collected by Loyal Biscuit Co. on www.loyalbiscuit.com and in our brick and mortar stores. It is designed to ensure that customers to our website and our stores understand how and why Loyal Biscuit Co. collects and uses the information provided to us.

This Privacy Policy may be revised from time to time.

Collecting Personal Information 

We collect information about you when you make a purchase in one of our stores or online. This information may include your name, pet’s name, mailing and billing address, zip code, phone number, and/or email address. We may also ask for this information if you choose to participate in a survey, sweepstakes, contest, promotion or giveaway. We consider information that personally identifies you, such as your name, email address or billing information, and other data that is linked to such information, to be personal information.

With sales transactions, we may collect payment information including credit/debit card information, gift card and merchandise credit numbers, and/or checking account information. When you make a purchase online or in-store, we collect transactional information related to your purchase (i.e., what you bought, the price you paid, the payment method you used, and if the product was on sale).

We also collect some personal information when you use other features of the Site. We collect your email address if you sign up for our email list.

Browsing Our Website

When you are using our Site, we log your IP address (a number that identifies your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. For example, IP addresses help us determine the percentage of people coming from various online gateways, such as Google or Yahoo!. This information is collected in aggregate. It is also linked to your personal information if you provide your personal information to Loyal Biscuit Co.

You can browse our Site and read our editorial content without providing any personal information. However, you must provide personal information in order to make a purchase.

How We May Use Your Information

In order to serve you better, we may combine the information you provide us and the information we have from your purchases online and in our stores. We may also utilize information that is publicly available. This information, in total, is used to improve your overall experience with our company. Here are the ways we may use information about you in order to enhance your shopping experience at Loyal Biscuit Co.:

  • To complete your purchases. We use information about your transactions, including personal information you have provided, in order to process payments you have made and deliver products you have ordered. In doing do, we may transmit payment information to third parties, such as banks, credit card companies or payment clearance services. We may also provide shipping information to third parties in order to permit them to deliver products to you.

Sharing Your Information and Third-Party Partnerships Disclosure of Your Personal Information

We will not use or disclose your personal information except: (1) as described in this Privacy Policy; (2) after obtaining your permission to a specific use or disclosure; or, (3) as we otherwise believe is required by law.

Security of Our Site

Loyal Biscuit Co. maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of multi-level security systems to control access to our systems and the data that we house. Our enterprise security operations center maintains real-time monitoring for information system vulnerabilities and unauthorized access attempts into our internal systems. We also maintain physical security for our facilities and limit access to certain critical areas of our business.

Acceptance of Terms

By using our Site, you agree to Loyal Biscuit Co.’s Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. If this policy changes in the future, we will let you know by posting the updated policy on our Site with the most recent modification date. Please check this page periodically for changes. Your continued use of our Site following the posting of changes to these terms means you accept those changes.

If there are material changes in the way we will use or share personal information about you, and if you have provided us with your email address, we will provide email notification to you with an opportunity to opt-out of these changes.

Children and Privacy

The Loyal Biscuit Co. site is not directed to children under the age of 13 years. We will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. By using the site, you represent and warrant that you are at least 13 years old. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information.


If you need any other information, please submit your requests or questions to:

Loyal Biscuit Co.

ATTN: Heidi Neal

408 Main Street

Rockland, Maine 04841

Or email us at heidi@loyalbiscuit.com. Please allow up to 30 days for a response.